Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, please contact us at Info@shopnuisette.com.
If your return is accepted, we'll provide a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
If you have any questions about returns, you can always contact us at Info@shopnuisette.com.
Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns of:
- Worn or washed items.
- Personalized or embroidered pieces, as they are made specifically for you and are final sale.
Exchanges
For any exchange inquiries, please contact us at Info@shopnuisette.com.
Refunds
Once we've received and inspected your return, we'll notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at Info@shopnuisette.com.